Kennebec Valley Chamber

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February 18 Newsletter Part1

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Tier 1 - Help Desk Technician

Capitol Computers (a company) is a leading provider of managed IT support and services with expert Systems, Software, and IT Engineers, Technicians, and Project Managers. With its comprehensive know-how and specific sector knowledge, Capitol Computers offers solutions and services from a single source – from professional services to systems integration to software development and management of IT infrastructures.

Helpdesk Technician is an entry-level position that provides front line support to computer users. This position handles a variety of issues that require investigation and resolution of software and hardware problems.  

Job Description

  • First point of contact for customers seeking technical assistance (primarily by phone or email)
  • Remotely diagnose, troubleshoot, and resolve problems with computer and video surveillance systems, telephones, and other connected devices
  • Research, analyze, and provide hardware and software recommendations to meet client needs
  • Escalate unresolved issues to the appropriate technicians
  • Create and schedule tickets in our helpdesk, track and document all work, and follow up after completion
  • All other duties as assigned

Skills Required

  • Good working knowledge of computer hardware, software, and terminology
  • Good working knowledge of local area networks
  • Good problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Working knowledge of Active Directory
  • Good working knowledge of Mobile Devices (Cell Phones & Tablets)
  • A+ and Server+ Certification recommended