Kennebec Valley Chamber

Serving the Kennebec Valley, Maine Region

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IT Field Support Technician

JOB OVERVIEW

-Rack and cable servers and act as an escalation point for all software related issues
-Rack and cable switches, routers, and other network appliances
-Wire and configure cctv and some access control systems software
-Manages the deployment of appropriate security patches, hot fixes, and software updates
-Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
-Replaces hardware or software as needed
-Assists user community in software and hardware problem resolution
-Provide advanced application and environmental support documentation
-Create technical documentation for customers and in-house staff
-Keeps up-to-date documentation of applications, systems, and network equipment
-Produces support documentation
-Logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community
-Maintain and update customer site documentations
-Manage assigned tickets and assist in managing ticket queue on a daily basis
-Receive or assign service tickets and service all assigned tickets to the best of your abilities
-Create new tickets for un-ticketed work requests
-Update ticket fields upon receipt

KNOWLEDGE, SKILLS, AND ABILITIES

General

-Ability to evaluate critical systems, prioritize work, and determine solutions
-Excellent verbal and written communication skills
-A working knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies including Cisco router/switch administration; Ethernet and wireless networking and related protocols; VPN, remote access, and configurations of home PCs connected to the corporate network remotely; PDAs, cellular phones, pagers, and combinations thereof; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies

Information Technology Experiences & Knowledge

-A+ and Server+ Certification recommended
-Scripting/Programming Skills in SQL a plus
-Knowledge of C/C++ and Visual Basic a plus 

Industry Related Experiences & Knowledge preferred
-Kaseya monitoring tools
-Network Detective toolsets
-Document management solutions
-Office 365